AA Triple Target connectivity on the side of the road with Ericsson

Ericsson helps AA increase the connectivity of his utility fleet by more than three times.

Since the implementation of the router in Ericsson’s vehicle, he says that his patrols on the roadside have managed to solve the breakdown and participate in several vehicles, which has led to an increase in the scores of the employees’ satisfaction and customers.

The recovery patrols on the side of the road are often called to distant areas facing difficult land and limited connectivity, causing frustrations for both patrol and customer.

The existing solution only worked SIM that used 3G and 4G networks. This excluded the patrols from using the 5G more reliable and reliable connectivity to evaluate the fault data and save more customers.

Sfattered by the results of a successful process of Ericsson’s R1900 in 350 vehicles, AA has launched a national update to 2,700 patrol vehicles.

The new solution involves a combination of primary SIM and a spare SIM that can reach wider frequencies on any cover spectrum.

This means that I get a 98.5% connectivity – divided into both 5G and 4G, respectively 60%, respectively 40% – the equivalent of improving connectivity with a bar.

Antony Hausdoerfer, AA group’s information officer, said: “Our patrols use every centimeter of their vehicles to provide services for world -class clients, and ensuring fast and safe connectivity is as important as the spark plugs.

“The running of the Ericsson router has registered a considerable improvement in both the customer satisfaction scores and in the positive feedback.”

He added: “By modernizing the tools that our patrols use, they can save their customers faster than before and they can help them keep their show on the road.”

The AA also integrated the Netcloud Manager of Ericsson as a key differentiator for managing the numerous wireless Wan.

The increased connectivity has ensured that the patrols have real-time access to data analysis to identify their next call location faster, interrogation information-as if a certain part of the car can be located nearby and finally improve the response time and repair time at each job.

At the end of summer, where the maximum demand is located, the data revealed that each patrol registered a minimum increase of 10% in connectivity.

Paul Mchugh, the director of the area at Ericsson UK, said: “The unpredictable nature of the emergency response means speed and attention to detail is essential for satisfying customers and technicians.

“The strong coverage, if not exceptional, must be guaranteed throughout the country for mobile devices, which helps engineers to provide the desired quality of service.

“Aa exemplifies the positive results that can be obtained for all parties involved by expanding the basic tool box and accessing the next generation connectivity.”